Simplisales B2B Ecommerce Blog
Voice Commerce and AI Assistants: The Future of Wholesale Ordering
Voice commerce and AI assistants are set to transform wholesale ordering by making B2B purchasing faster, hands-free and more intuitive for buyers who are often on the move. Instead of logging in, searching catalogues, and manually reordering, customers can simply speak natural commands to reorder their usual products, check delivery status, or find alternatives, with […] 8 min readREAD MORE
The Rise of Hybrid Retail-Wholesale Businesses
The number of companies that operate both retail and wholesale businesses is on the rise because the new generation of buyers wants it to be flexible: consumers are buying in bulk like businesses do, businesses expect the retail convenience and wholesalers are looking for new revenue sources since the margin is shrinking. Hybridship of one […] 8 min readREAD MORE
Predictive Inventory Management: How AI Keeps Shelves Stocked
AI-powered predictive inventory management helps wholesalers avoid stockouts, reduce excess inventory and plan purchasing with far greater accuracy by analysing historical sales, seasonality, supplier lead times, customer behaviour and market trends. Traditional methods like spreadsheets and guesswork can’t keep up with today’s fast-changing demand, leading either to shortages that damage trust or overstock that locks […] 8 min readREAD MORE
AI vs Automation in B2B eCommerce: What’s the Difference?
Though B2B eCommerce is frequently confused with AI and automation working together, it should be noted that they are very different: automation manages repetitive, rule-based tasks like order confirmations, invoicing, synchronizing stock, and updating the catalogue, thus allowing you to save time and reduce manual work, while AI uses data to predict sales, recommend items, […] 7 min readREAD MORE
Ethical Wholesale: How Responsible Sourcing Shapes Modern B2B
The reason behind the change to Ethical Wholesale is the demand for transparency in modern B2B. With the push from buyers for all levels of the supply chain to exhibit transparency, responsible sourcing, and sustainability’s proof, ethical wholesale has become a norm in B2B instead of a & ” nice to have; asset. In this […] 6 min readREAD MORE
A seamless user experience (UX) can make or break a B2B eCommerce platform. In this guide, you’ll discover why UX is critical for winning customer loyalty, boosting conversions, and staying competitive. From intuitive navigation and mobile optimisation to personalisation and data-driven insights, learn how to create a platform that keeps buyers engaged.
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The B2B buying process isn’t just a bigger version of B2C shopping — it’s a completely different beast. It’s slower, involves more people, and comes with more pressure to make the right choice. From the moment a need is spotted to building a long-term supplier relationship, each stage has its quirks. And with technology now ...
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Live chat is a powerful tool for B2B eCommerce, offering real-time support, higher conversions, and stronger customer relationships. By proactively engaging buyers, addressing critical questions, and minimising cart abandonment, businesses can enhance sales and foster loyalty. Key strategies include targeting high-intent pages, personalising messages, and blending AI chatbots with human support. When implemented effectively, live ...
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Let’s be honest: B2B isn’t what it used to be. The one-size-fits-all approach that worked for your wholesale business is gone. Now, it’s imperative to know your buyers. And that’s where B2B customer segmentation comes in. If you’re thinking, “Sounds fancy, but do I really need it?” trust us, you do. And the good news ...
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The B2B communication that is truly effective is not limited to courteous emails and phone calls; it is the very foundation of sturdy and enduring business ties. In contrast to B2C, B2B communication is concerned about building and maintaining long-term relationships, multi-channel engagement, and joint ventures of different departments. The start of the right channels ...
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When closing a sale feels like the cream of the top, it’s simply just the start of a much longer and potentially profitable relationship in a B2B industry. After-sales support allows your clients to make full use of what they bought and keeps them loyal to your business. Take care of these relationships, and you ...
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B2B communication is necessary in today’s fast-moving wholesale and eCommerce business environments. This guide begins the discussion around the essential and necessary ingredients of B2B communication strategies focusing on tools, channels and plans. When these elements are well understood, uplifted, and managed, strong bonds and great business growth can be achieved quickly. Whether increasing internal ...
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B2B client engagement is an important part of the business since it helps in developing and strengthening business relations. Contrary to the B2C ...
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Improving the B2B customer experience is not luxurious in today’s fast-paced fast-changing world but mandatory. While companies aim to achieve success and foster longevity in their relations with customers, it’s imperative to look deeper into the customer experience (CX). The information covered in this article will include B2B customer experience, what is next, best solutions ...
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