Frequently Asked Questions
We love to answer any questions you have about Simplisales. Our FAQs will get you up and running quickly, saving you time!
What is a branded app?
A branded app is a mobile application that is tailored and customized to meet the unique needs and requirements of a specific business or organization. These apps provide businesses with the opportunity to showcase their brand and services to their customers in a more personalized and engaging manner.
Introducing Simplisales branded app – your one-stop solution for wholesale e-commerce. This app allows wholesalers to connect with their customers and sell their products or services, all within a branded and personalized environment. With Simplisales, businesses can take their customer engagement to the next level and increase their revenue potential.
What is a branded website?
A branded website is a customized and branded online platform that is tailored to meet the unique needs and requirements of a specific business or organization. It provides businesses with an opportunity to showcase their brand and services to their customers in a personalized and engaging way.
Introducing Simplisales branded website - a wholesale e-commerce website that allows wholesalers to connect with their customers and sell their products or services online. Simplisales offers a personalized environment, allowing businesses to present their brand in the most engaging and customer-friendly way possible. Experience seamless B2B transactions and take your business to the next level with Simplisales branded website.
Is the branded app and website for sales representatives?
The branded app and website provided by Simplisales are not exclusively designed for sales representatives, but instead cater to wholesalers and distributors looking to connect with customers and sell their products or services online. However, sales representatives can utilize the app and website to showcase products and facilitate transactions with their customers, making the sales process more efficient and streamlined.
Is Simplisales an online marketplace?
No, Simplisales is not an online marketplace. It is a wholesale e-commerce app and website that facilitates transactions between wholesalers and their customers. Simplisales provides a platform for businesses to sell their products and services to their customers, but it does not sell products or services itself. With Simplisales, businesses can streamline their B2B transactions and take their sales to the next level.
How long will it take for my website and app to be ready?
The timeline for your branded website and app to be ready depends on various factors, including the level of customization required and integration with your ERP system. However, Simplisales can create a custom branded website for you in as little as 7 days and up to 45 days, depending on the ERP system you use. Our team works closely with you to ensure that your website meets your needs and is delivered within the agreed-upon timeframe. Trust Simplisales to create a personalized online platform that elevates your wholesale e-commerce game.
I have no coding experience and no team of software developers. Can I still have my companys own branded app and website?
Absolutely! Simplisales is designed for businesses without coding experience or a software development team. Our no-code platform offers customizable templates and ongoing support and maintenance to ensure your app and website are always up-to-date and running smoothly. With Simplisales, you can have your own branded app and website without any hassle or technical know-how.
I don't use any ERP systems, can I still use Simplisales services?
Unfortunately, no. Simplisales products require integration with your ERP system in order to work together seamlessly. As a result, it is necessary for you to have an ERP system in place in order to use Simplisales services. However, if you are interested in implementing an ERP system, Simplisales can help you find the right solution for your business needs.
What ERP does Simplisales use?
Simplisales can work integrated with the majority of ERP systems available in the market. You can contact our sales team to learn about the compatibility of your ERP system.
Simplisales offers integrations with over 30+ ERP systems, including popular ones like SAP, Oracle, Microsoft Dynamics, Sage, and NetSuite. This allows businesses to seamlessly integrate their existing ERP system with Simplisales and avoid any disruption to their operations. Additionally, Simplisales offers a no-code implementation process, making it easy for businesses to get started without the need for technical expertise.
Can I cancel my subscription anytime?
Yes, you can. Simplisales offers a flexible subscription plan that allows you to cancel your subscription at any time without any penalty or cancellation fee. Our aim is to make the subscription process as hassle-free as possible for our customers. If you wish to cancel your subscription, you can contact our customer support team to initiate the cancellation process. We'll make sure that the process is simple and seamless, so that you can focus on what matters most - your business.
Can I contact you immediately if I have a problem?
Yes, you can. At Simplisales, we understand the importance of addressing any issues or concerns as quickly as possible. That's why our customer support team is available to assist you anytime you need help. You can contact them via email, phone, or live chat, and they will respond as soon as possible to help resolve your issue. We're committed to providing prompt and efficient customer support, so that you can get back to running your business with minimal disruption.
Do you have a SLA option for resolving technical problems?
Yes, we do. At Simplisales, we take technical issues seriously and understand the impact they can have on your business. That's why we offer an SLA (Service Level Agreement) option for resolving technical problems. Our SLA guarantees a specific level of service for our customers, including response time, resolution time, and uptime guarantees. Our SLAs are designed to ensure that our customers receive the highest level of support and service, and that any technical issues are resolved within a reasonable timeframe. We're committed to providing the best possible support to our customers, and our SLA is just one of the ways we ensure that we meet that commitment. If you would like more information about our SLA options, please feel free to contact our support team.
